Select Page

Terms and Conditions

 

Date of last revision: 15th October 2026

1 DEFINITIONS

1.1 AED means United Arab Emirates Dirham

1.2 Affiliate means, in respect of a party, any entity that directly or indirectly controls, is controlled by, or is under common control with that party.

1.3 App means the mobile software application known as “Viya”, together with any Content, features, functionalities, updates, and related Services made available through it.

1.4 App Store means the Apple App Store, Google Play Store, or any other digital application marketplace through which the App is made available by the Company.

1.5 Company, we, us or our means Dubai Golf LLC, a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates, under trade licence number 634046, with registered office at PO Box 24040, Dubai, UAE.

1.6 Company Services means the products, services and/or facilities offered by the Company or its Affiliates.

1.7 Content means all text, data, information, images, graphics, audio, video, software, and other materials made available through the App by the Company, its Affiliates, or Partners.

1.8 Partner means any third-party service provider, merchant, venue, or facility operator whose products or services are made available to Users through or in connection with the App.

1.9 Partner Services means products, services and/or facilities offered by a Partner.

1.10 Points means the non-cash, non-transferable loyalty units credited to a User’s account under the Rewards Program as a result of eligible Transactions, which may be accumulated and redeemed solely through the App for eligible Services, subject always to these Terms, any applicable validity period, and any additional conditions notified through the App.

1.11 Rewards Program means the digital loyalty and rewards programme operated by the Company under the App, allowing Users to earn, redeem and utilise loyalty points and other benefits, promotions and incentives, subject to these Terms.

1.12 Transaction means any interaction, booking, purchase, payment, redemption or use of Services, whether through the App, via in‑app payment functionality, or directly at Company or Partner facilities where the App, QR code or User account is used or identified.

1.13 User, you or your means any individual who: (a) downloads, installs, accesses, or registers an account on the App; and/or (b) conducts a Transaction using or in connection with the App, including directly at a Company or Partner outlet.

2 WHO WE ARE AND WHAT THESE TERMS AND CONDITIONS DO

2.1 These terms and conditions (“Terms”) govern your access to and use of the App, so please read them carefully.

2.2 The App is provided by the Company for Users who wish to make use of the Company Services or the Partner Services, in each case which are marketed and offered on the App. The App rewards Users under our rewards program, for Transactions, as further described in Clause 3.

2.3 The App is owned and operated by the Company and is available to download from the Apple App Store and Google Play store, and any other App Store that the Company chooses to offer the App.

2.4 These Terms set out our commitment to you and your commitment to us in respect of your use of the App. In order to use the App, we require you to agree to these Terms. BY DOWNLOADING OR ACCESSING THE APP, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT DOWNLOAD THE APP. By using the App, you confirm that you are at least twenty-one (21) years of age, and you have the legal full capacity for civil conduct, and agree to be bound by these Terms. If you are aged below twenty-one (21) years of age, or do not agree to be bound by these Terms, click “decline” or delete the App.

2.5 You acknowledge and agree that use of the Services pursuant to the App shall be subject to the separate terms and conditions applicable to those specific Services, and these Terms solely govern our provision of, and your use of, the App. In particular, with respect to Partner Services, you acknowledge and agree that the Company operates solely as technology and intermediary platform that facilitates the connection between Users and Partners. The Company does not provide, control or assume responsibility for Partner Services which are provided independently by Partners. By completing a Transaction for Partner Services, you acknowledge and agree that the contract for the use of the Partner Services is concluded directly between you and the relevant Partner. The Company is not a party to that contract, and the use of the Partner Services is the sole responsibility of the Partner.

2.6 The Company accepts no responsibility or liability for the performance, quality, condition, availability, or any other aspect of the Partner Services. You must address any issue, dispute, or claim arising from the use of the Partner Services directly with the Partner.

3 VIYA REWARDS PROGRAM

3.1 Under the Rewards Program, Users may accrue and/or redeem Points in connection with any Transaction. Points shall accrue at a rate of ten (10) Points for everyone (1) AED or its equivalent in any other currency or currencies, spent by User for a Transaction.

3.2 The Rewards Program has two (2) tiers:

(a) Silver Tier: allows all Users to earn and/or redeem Points for Transactions across Services on the App; and

(b) Gold Tier: allows selected Users access to special offers and promotions on Services offered by the Partners if: 

(i) the User has accrued a total spend of no less than ten thousand (10,000) AED (or its equivalent in any other currency/ currencies for the Transaction) during the preceding three hundred and sixty-five (365) days period; or

(ii) User having a golf membership at clubs managed by the Company; or

(iii) any other qualifying criteria decided by the Company from time to time.

3.3 Points:

(a) may be earned or redeemed on every eligible Transaction. For Transactions at Company or Partner venue your QR code must be presented for scanning at the time of payment enabling you to earn and redeem Points;

(b) may be earned or redeemed on a la carte menu items provided that the bill is settled by an individual and not by a company. To further clarify, Points cannot be earned or redeemed for items that are specially contracted and negotiated by way of specific terms and conditions, as in the case of an event related spends;

(c) are redeemable within their validity period at a rate of ten (10) Points for every AED 1 (or its equivalent in any other currency / currencies) spent by the User for the Services (whether or not it is subject to a discount) as full or part-payment for Services;

(d) may not be earned on green fees related spends by Users having some specific memberships at golf clubs managed by the Company and

(e) must be redeemed within three hundred and sixty-five (365) days from the date of accrual, or any other period notified to the User, after which they will be automatically erased.

(f) The Company reserves the right, at its sole discretion, to modify or update from time to time the types or categories of Transactions in respect of which Users may earn or redeem Points. Any such changes will be notified to Users through the App or by any other means the Company considers appropriate.

3.4 If you benefit from a Partner’s discount, Points for such Transaction will be earned on the value of the Transaction after the discount has been applied (net bill value), as follows:

Partner Discount

Points Earned Value

Less than 25% discount

Points worth 10% of the net bill value

More than or equal to 25% discount

Points worth 5% of the net bill value

 

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

If you would like to learn more about the App or have any problems, questions or complaints, you may contact us using the App by tapping on ‘My Viya’, located on the App’s home page, and selecting ‘Write to Us’.

5 HOW WE WILL CONTACT YOU

If we have to contact you, we will do so by email or via the App using the contact details you have provided to us. You agree that all agreements, notices, disclosures and other communications that we provide to you with the modalities above satisfy any legal requirement that such communications be in writing.

6 ACCESS VIA THE INTERNET

The App is accessed via the Internet. You are responsible for providing suitable computers or mobile devices to access the App and for any telecommunications costs you incur in connection with your use of the App. Please note that the quality of your computers or mobile devices and the quality of your internet connection will affect your use of the App. You should also check that your computers and mobile devices have suitable protections in place, such as virus protection.

7 YOUR PRIVACY

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in Privacy Policy | Viya.ae. Please note that if you are using or receiving a Partner Service, a different privacy policy may apply, as set out by the relevant Partner.

8 YOUR USE OF THE APP

8.1 Your use of the App shall be subject to acceptance of, and compliance with, these Terms. In return for your agreeing to comply with these Terms you may:

(a) download or stream a copy of the App onto any mobile telephone or handheld device onto which the App may be downloaded or streamed, and view, use and display the App on such devices for your personal purposes only;

(b) use any Content to support your permitted use of the App; and

(c) receive and use any free supplementary software code or updates of the App incorporating “patches” and corrections of errors as we may provide to you from time to time.

8.2 Certain permissions governing your use of the App may be controlled by your App Store’s rules and policies, and you should refer to those for further information.

9 REGISTERING ON THE APP

9.1 In order to validly register to the App, you will need to provide us with certain information. Your registration to the App may not be accepted if you do not provide us with the required information. We reserve the right to:

(a) undertake such checks as are necessary to verify your identity; and

(b) decline any registration if the information provided is incomplete or inaccurate.

9.2 You agree that our receipt of any and all information from you is on an “as-is” basis, that we will not verify any such information, and we are entitled to rely upon the information on an “as-is” basis.

9.3 You are responsible for informing us of any changes to your personal contact information. Failure to do so may impair our ability to provide the use of the App to you.

10 ACCEPTABLE USE RESTRICTIONS

10.1 You must not:

(a) use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App;

(b) infringe our Intellectual Property Rights (as defined in Clause 12.1) or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these Terms);

(c) use the App in any way that is contrary to public interest, public morality, public order, public and national security, Islamic morality or any prohibited matter according to any and all applicable laws and regulations in the country in which you access the App (“Applicable Law”), including (but not limited to) by creating, posting, publishing, sharing, disseminating, distributing, transmitting or storing any content or material within the App which is inaccurate, misleading, defamatory, obscene, pornographic, abusive, offensive or unlawful material or otherwise objectionable in relation to your use of the App. You acknowledge and agree that we have the right to remove any material from the App that, in our opinion, breaches the requirements of this Clause 10.1(c) or if we are required to do so by Applicable Law;

(d) use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

(e) utilise any automated tools, software processes, or methods to access, retrieve, scrape, or index the App;

(f) use or index any Content or data on the App for the purposes of:

(i) creating or populating a searchable database of services or facilities which are similar or equivalent to the Services or Content; and/or

(ii) competing with us in any way not expressly authorised by us;

(g) sending spam, chain letters, unsolicited emails, surveys, or any other mass messaging, whether commercial or not; and/or

(h) impersonate any individual or entity or attempt to solicit money, passwords, or personal information from others.

11 USER LOGIN AND PASSWORD

11.1 If you choose, or you are provided with, a user login, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We may suspend, limit, revoke access to the App, or any feature or functionality thereof, at any time where we reasonably believe there has been a breach of these Terms or a security risk. All actions, Transactions, redemptions or uses of benefits carried out using valid account credentials shall be deemed authorised by the User and shall not be subject to dispute or reversal.

11.2 If you know or suspect that anyone other than you know your user login or password, you must promptly notify us and change your account password.

11.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device(s). You accept responsibility for all activities that occur under your account or password.

12 INTELLECTUAL PROPERTY RIGHTS

12.1 For the purposes of these Terms, “Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, trade marks, trade names and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world and the right to bring, make, oppose, defend, appeal proceedings, claims or actions and obtain relief (and to retain any damages recovered).

12.2 All Intellectual Property Rights in the App, including in the Content, throughout the world belong to either us or our licensors (including Partners and Affiliates) and the rights in the App, including in the Content, are licensed (not sold) to you. We do not transfer any rights in, or title to, the App or any Content by virtue of a download. You have no Intellectual Property Rights in, or to, the App, including in the Content, other than the right to use them in accordance with these Terms.

12.3 Subject to your continued compliance with the Terms and Applicable Law, we hereby grant you a non-exclusive, limited, non-sublicensable and revocable licence for you to install, access and use the App, including the Content, and any ancillary services that we or any Partner makes available to you through the App.

12.4 You agree that you will not:

(a) rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;

(b) copy the App, including its Content, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

(c) translate, merge, adapt, vary, alter or modify, the whole or any part of the App, including its Content, nor permit the App or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these Terms;

(d) disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App; or

(e) access or use the App (or permit any other person to access or use the App) for the purpose of monitoring the availability, performance or functionality of the App or for any other benchmarking or competitive purposes.

13 USER CONTENT

13.1 Our Services may allow you and other Users to create, post, use, share and store content, including situations you suggest, principles you create, dots, ratings or comments you provide, your test and assessment responses, comments, videos, messages, photos, preferences you express or other materials (including feedback) you share with us or other Users when using the Services (collectively, “User Content”). Except for the license you grant below, you retain all rights in and to your User Content, as between you and us.

13.2 You grant us, Partners and the respective Affiliates a non-exclusive, royalty-free, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, publicly perform, display, create derivative works from, and distribute your User Content or incorporate such User Content into any form, medium, or technology now known or later developed in accordance with these Terms and the applicable data protection laws, without compensation to you, in perpetuity or for the entire duration of protection provided by the Applicable Law. Depending on your account settings and the options you select, when you post or otherwise share User Content on or through our Services, you understand that some or all of your User Content and personal information (including your name, username, profile photo and other account information) may be visible to others.

13.3 We may remove any User Content at any time if we determine that it violates any of these Terms or if we are required to do so by Applicable Law. You represent and warrant to us that: (a) you have all necessary rights in the User Content to make it available through the Services and grant the licence rights in these Terms; and (b) our use of User Content as permitted by these Terms will not violate any rights, including Intellectual Property Rights of, or cause injury to, any third party.

13.4 You shall remain solely responsible for the User Content.

14 YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

14.1 We are giving you personally the right to use the App as set out in Clause 8 above. You may not otherwise transfer the App to someone else, whether for money, for anything else or for free. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

14.2 If you sell any device on which the App is installed, you must remove the App from it prior to sale.

15 WE MAY TRANSFER THESE TERMS TO SOMEONE ELSE

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

16 CHANGES TO THESE TERMS

We may need to update these Terms (including but not limited to the provisions relating to the Rewards Program, including the offers, points earning and redeeming rules, terms and conditions, tiers and benefits) from time to time to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you promptly of any such changes.

17 UPDATES AND CHANGES TO THE APP

17.1 From time to time, we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues and we will notify you promptly of any such updates. Alternatively, we may ask you to install an update to the App for these reasons.

17.2 If you choose not to install such updates, or if you opt out of automatic updates, you may not be able to continue using the App.

18 AVAILABILITY

Our aim is to make the App available for use at all times, but we cannot, and do not, guarantee availability either generally or at any particular time. There will be times when the App is unavailable to you. Such unavailability may be planned (for example, where we are carrying out planned maintenance or upgrades) or unplanned (for example, where there is a hardware or software failure). You acknowledge and understand that you will not be able to use the App when it is unavailable and we accept no liability in respect of any losses caused by such unavailability.

19 IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

20 ACCOUNT DELETION

20.1 Subject to Clause 26, you may delete your account at any time by following these steps:

(a) tap on ‘My Viya’ located on the App’s home page;

(b) select ‘Delete Account’; and

(c) follow the easy on-screen instructions to complete the account deletion request.

20.2 Our dedicated customer support team will promptly handle your account deletion request. Please note that immediate account deletion may not always be possible. Depending on the circumstances, we may need to verify your identity or investigate the reason for your request.

20.3 Once your account has been successfully deleted, you will receive a confirmation notification. Please be aware that once the deletion is complete, you will no longer be able to access or utilise your account or the App. Additionally, all associated data, including profile information, history, settings, and all Points will be permanently erased.

20.4 Should you have any queries or concerns regarding the account deletion process, our customer support team is available to assist you.

21 PAYMENT FEATURES

21.1 The App will include an in-app payment platform feature in connection with the Services, subject to the Company’s and each respective Partner’s utilisation of these features.

21.2 Your use of the in-App payment platform feature will be subject to the payment platform provider’s terms and conditions, and we accept no liability for any losses caused as a result of your use of the payment platform to the extent that such losses are caused by errors in the payment platform or are otherwise attributable to the payment platform.

21.3 All credit card payments are subject to the approval of the relevant credit card company and paying bank. We shall not be liable in any way if your credit card company or the paying bank refuses to process, honour or accept your credit card or credit card particulars for any reason.

21.4 Where a credit card company or the paying bank rejects or reverses payment for a Transaction, we may, at our sole discretion and in addition to our other rights and remedies, immediately reject and cancel the relevant Transaction.

21.5 You will bear all losses, costs or expenses incurred by you caused by exchange rate fluctuations or any commission charges imposed by your credit card company or otherwise.

22 INDEMNIFICATION

22.1 You shall indemnify, defend and hold the Company, Partners, their respective Affiliates and their respective officers, directors, owners, agents, information providers, licensers and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all losses, damages, liability and costs (including reasonable attorney’s fees) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms or claims arising from your account.

22.2 You shall cooperate with the Indemnified Parties in the defence of any claim and, where requested by us, conduct all negotiations and proceedings related to the claim using competent counsel, in such a way as not to bring the reputation of the Indemnified Person into disrepute. We reserve the right at our sole discretion to conduct all negotiations and proceedings related to the claim.

23 LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL THE COMPANY, PARTNERS AND RESPECTIVE AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE APP, EVEN IF THE COMPANY, PARTNERS AND RESPECTIVE AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION SHALL APPLY TO USERS TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW. IN NO EVENT SHALL OUR TOTAL LIABILITY TO USERS FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE AMOUNT PAID BY USERS, IF ANY, FOR ACCESSING THE APP.

24 DISCLAIMER OF WARRANTIES

24.1 To the fullest extent permissible by Applicable Law, we do not make any representations or warranties of any kind, express or implied, as to the quality of the Services, the operation of the App and/or the information, Content, materials, or products included on the App, and we disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. You expressly agree that use of the App and the Services is at your sole risk.

24.2 We do not guarantee that the App is free from any infection by any virus, worm, Trojan horse or other harmful or destructive components, or that use of the App will not cause any damage to your devices. You must ensure that the right equipment is available to use the App and screen anything that may cause damage to it.

25 SUSPENSION

25.1 We will use reasonable endeavours, where reasonably practicable and lawfully permitted, to give you advance notice if we need to suspend or withdraw your access to the App if we believe there is any threat to the functionality, security, integrity or availability of the App or if you are in breach of these Terms.

25.2 Notwithstanding the above, we may immediately by notice to you suspend your use of the App and any ancillary services, if we, at our sole but reasonable discretion, have deemed your use of the App and any ancillary services to be fraudulent, abusive or in breach of these Terms.

26 TERM AND TERMINATION

26.1 These Terms are effective unless and until terminated by either the Company or the User in accordance with their terms.

26.2 Users may terminate these Terms at any time by deleting their account and uninstalling the App.

26.3 The Company may, at its sole discretion and without liability, terminate these Terms and/or end User’s rights to access or use the App with immediate effect, if the User is in breach of these Terms and such breach is not capable of remedy or, if capable of remedy the User fails to remedy that breach within ten (10) days of after receipt of written notice from the Company requiring it to do so.

26.4 Notwithstanding the foregoing, the Company reserves the right to terminate access to the App, in whole or in part, immediately and without prior notice where the Company reasonably determines that:

(a) such action is necessary to comply with applicable law, regulation, or an order of a competent authority;

(b) continued access poses a legal, regulatory, security, or operational risk to the Company, its systems, or any third parties; or

(c) notice is not reasonably practicable in the circumstances.

26.5 To the maximum extent permitted by Applicable Law, the Company shall have no obligation to provide prior or contemporaneous notice of any suspension or termination, and any notice (if provided) may be given after the effective date of such suspension or termination.

26.6 Upon termination of these Terms:

(a) the User must stop all activities authorised by these Terms, including use of the App;

(b) the User must delete or remove the App from all devices in possession and immediately destroy all copies of the App which the User; and

(c) the Company may remotely access User’s devices and remove the App from them and cease providing the User with access to the App.

26.7 The Company and the User acknowledge and agree that a court order shall not be required to give effect to any termination of these Terms in accordance with its terms.

27 MISCELLANEOUS

27.1 These Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the Federal laws of the United Arab Emirates as applied in the Emirate of Dubai, without giving effect to any principles of conflicts of law. Any dispute arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates (excluding the courts of the Dubai International Financial Centre).

27.2 If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the Company and the User relating to the subject matter herein and shall not be modified except by mutual agreement in writing by the Company and the User.

27.3 The non-exercise of, or a delay in exercising, any power or right of the Company does not operate as a waiver of that power or right, nor does any single or partial exercise of a power or right preclude any other or further exercise of it or the exercise of any other power or right by the Company.

27.4 These Terms are provided in English and Arabic and all questions of interpretation shall be resolved by reference to the same as written in English. These Terms may not be translated into any other language without the prior written consent of the Company. If these Terms are translated into any other language, the English version will prevail for all purposes, including any disputes or claims that may be resolved by any legal proceeding.

27.5 Use of the singular includes the plural (and vice versa). A party means a party to these Terms and includes its successors and permitted assigns. Time shall be construed by reference to the Gregorian calendar.

27.6 Users can always access the latest version of these Terms on the App. Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own device.