Terms & Conditions
- Discount is not applicable in conjunction with any other discounts or promotions.
- Discounts not applicable on Blackout dates (Eid Holiday, Christmas Eve and Day, New Year Eve)
- No further discount is applicable when complimentary Gourmet Vouchers are used.
- Gourmet Cards cannot be combined to increase discount entitlement.
- Only one card may be used per table or per booking.
- Owning of more than one Gourmet Card is not permissible.
- Splitting of checks in one table/booking to avail higher discount is not permitted.
- Original Gourmet Card must be presented by the card holder to avail the discount.
- Gourmet Cards are non-transferrable.
F.A.Q:
Q: Is the Dining Benefit valid if dining alone?
A: Yes, as per the terms and conditions of the program.
Q: Can we use two membership cards at one table?
A: Only one membership card and associated discounts may be used per dining party. The restaurant wil therefore only accept one of the cards and give the discount accordingly.
Q: I lost my membership card. Is this replaceable?
A: Please contact the Gourmet office on (04) 702 2455 and we will issue a replacement membership card with the same expiry date as the original for a small administration fee of AED 80. You can also reach out to Viya customer service on 800 8492 or customerservice@viya.ae for further assistance.
Q: Will lost vouchers also be replaced?
A: As all vouchers are extremely valuable, lost or stolen vouchers cannot be replaced.
Q: Are the vouchers valid during Iftar, Christmas Eve, Christmas Day Lunch, New Year’s Eve, Valentine’s Day and Public Holidays?
A: As the hotel is extremely busy during holiday periods, vouchers are not valid during these dates, during any promotional events, or blackout dates.
Q: Can I give my Gourmet Card to someone else to use?
A: The Gourmet Card is non-transferable.
Q: Will I be able to receive my dining benefit at the restaurant if I have forgotten my card?
A: The Gourmet Card is your identification as a member of this exclusive membership program. You must present a valid membership card during your meal in order to receive the benefits of the program.